Germany, Austria, Switzerland, Germany

Car replacement, additional insurance, and GPS service fees

Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

Very good

This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.

Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!