Very satisfied, the vehicle was well-maintained

Very satisfied, everything went smoothly! Our car window got smashed in Salt Lake City, and the process of getting a replacement was quick and easy. A staff member asked if the details were sent to the email, and I said yes. Just dropped the keys off and we were done. Quite simple. The vehicle had unlimited mileage, so we could drive anywhere. Picking up and returning the car was super convenient, and the shuttle service was great too!

Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!

Pretty good

Excellent