Simple : I didn't get the Fiat 500 which i booked, instead i got a ran down Nissan Pixo.....

Staff were professional, efficient, and easy to communicate with. I asked about insurance and once they saw I’d already bought full coverage through QEEQ, they didn’t try to upsell anything, just explained that I’d need to pay upfront if anything happened and claim later. The car itself was so-so, with quite a few scratches, old tires, and it wasn’t very clean. They specifically reminded us to keep it clean or they’d charge a €100 cleaning fee.

Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

Still waiting on 800 euro refundable insurance, which will take 10-15 business days, but I don’t foresee any issues with the refund. Overall, experience was great. Cheap prices, good condition car, helpful staff.

Great price and value!