The staff was friendly, but there were significant hidden charges that exceeded the total cost of rental and full insurance. There was no paper contract and no Chinese contract (despite the platform clearly indicating that Chinese contracts were available). Requests for the paper and Chinese contracts were denied.
This was the worst service attitude I've ever encountered. The explanation was unclear, insurance was aggressively upsold, and charges were repeatedly applied even after fees had already been collected. What was even more unacceptable is that they charged me a pre-authorization fee of €437.4 for the lowest-class vehicle.
The service attitude was very good. After returning the car, they said the deposit would be refunded within two working days, but it was actually returned immediately.
Great rental experience. The car had a tire issue in the middle, but we went to a service point to change the car. It was a bit inconvenient but still quite good.
About QEEQ:10.0/10
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