CAR RENTAL REVIEWS ON AVIS AT PARIS CHARLES DE GAULLE AIRPORT, CDG

Average. The staff's attitude during pickup was mediocre, barely responsive. The car had scratches that were not marked on the inspection sheet. When I asked an employee to check, they told me to take pictures myself and show them when returning the car. At drop-off, I showed the pictures, but the staff didn't even look at them and just had me sign and leave. If there are any additional charges, they need to be resolved later. I hope I don't get scammed. During the rental period, the car's navigation system kept shutting off automatically, requiring manual restart, which affected driving safety.

The staff was extremely arrogant. The car was already very old, with almost 80,000 kilometers on it, and should not be rented out. On the fifth day of driving, the central door lock broke, and we needed towing assistance. Even the towing service couldn't help, and the car was towed away.

Good

After returning the car, none of the expenses were visible. We bought full insurance for over 900 euros, and after returning the car, we were charged more than 4000 euros additionally. We have no idea what the charges are for, and when we inquired, we were told that the damages were not covered by the insurance. It's outrageous!

I waited for half an hour in the parking lot to get the car. The service attitude was good, and they promised to refund 30 euros as compensation. It's been three days since I returned the car, and I haven't received the refund yet. The gas tank was not full when I picked up the car, and the staff promised to reimburse me for the difference when I returned it. It's been three days since I returned the car, and I haven't received any update on that either. They didn't inspect the car at pick-up or return. They only asked if there were any issues, and that was the end of it. To avoid future disputes, I took photos and videos of the entire car during pick-up and return. However, the parking lot was too dark, so the recording was just for peace of mind.

There were not many people in the morning when we arrived. The staff only briefly promoted the insurance. After learning that we already bought insurance on the QEEQ platform, they didn't push anymore but instead recommended the 65€ option for returning the car with an empty tank. They also mentioned that we could choose to return the car with a full tank.

The service attitude is excellent, almost no waiting in line.

Excellent

The experience was quite average as the return location and route were not clearly explained. I had to find out the return location myself. The staff said to navigate to 2E, but after parking at 2E and leaving the key with the parking ticket clearly indicating the parking spot, the next day the staff claimed they didn't see the ticket and couldn't find the car, charging me 250 euros for parking. Very disappointing!

Three complaints: 1. I booked a Mercedes CLA, but received a Renault Arkana, which I consider an unreasonable downgrade; 2. The wipers were severely worn out, making visibility poor on rainy days, the rental company did not maintain the vehicle properly; 3. The first car had a severe malfunction, losing power on the highway, which was very dangerous.

Reputable company with a reliable track record.

Not bad

Average

Terrible! Hidden charges during pickup and no refund for the fuel difference upon return.

I was worried about others saying they'd push insurance on us, or add insurance without our consent. However, they just asked for our home address, showed us the contract on a screen, and had us sign it. We couldn't fully understand, but we signed anyway. I used my phone to translate and told them we already had insurance. I think they understood because there were no insurance charges on our final bill. We were lucky and didn't end up having to buy extra insurance. The car was relatively new and very clean. Fuel in France is really expensive, usually around 1.98. It's cheaper in Italy, around 1.8 for the one time we filled up there. French highway tolls are also extremely costly. So, self-driving trips aren't cheap! It's just convenient not having to drag suitcases everywhere. But driving is really tiring!

Satisfactory

Couldn't reach the company via any contact method, renting from them was nerve-wracking.

Very satisfied.

Very satisfied!

Excellent