They charged an additional 137 euros for insurance at pickup, almost 1000 RMB. This was partly due to our language barrier and their aggressive upselling.

They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

Super bad, incredibly slow, took me one to two hours to get the car.

Pickup was very quick. I was worried about returning the car, so I went to the airport early. It took only two minutes to complete. Very convenient.

Picking up and dropping off the car were very convenient. Since it was a one-way rental, the fees were quite high. The return was at a relatively remote airport. We parked the car in the parking lot, and the staff automatically came to us. The service was good.