CAR RENTAL REVIEWS ON BUDGET AT IZMIR AIRPORT, ADB

They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

The counter is right outside the airport, mostly Chinese people when picking up the car. After completing the paperwork, pick up the car at the parking lot across the street from the airport. The service attitude is quite good.

The service was very good, the staff was friendly, but renting fees cannot be paid in cash.

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.

The counter clerk gave me the wrong car and charged me full price for it. Then he rectified the mistake and refunded the money on my card. I ended up losing some money on the exchange rate.

Все было быстро и качественно. Но, стоит в информации четко указать, что офис находится в domestic terminal. Больше всего времени ушло на поиск офиса. Но процесс получения и возврата действительно быстрый.

Good, the process was very quick.

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

Double billing, very chaotic

They promised to keep the car waiting for me (as the payment already made in advance) but when I arrived they didn't have any car from the same category they downgrade the category from luxry to economy Clio and refused to refund the difference or give more days I paid 50% extra for economy car

So helpful,fast& polite Thanks

Good attitude

The service staff was okay

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

Pickup was very quick. I was worried about returning the car, so I went to the airport early. It took only two minutes to complete. Very convenient.

There was a guy who spoke Chinese at the pick-up location who insisted that the comprehensive insurance I bought was not good and tried to sell me their insurance. Almost fell for it. However, my insurance covered everything he mentioned. Although I canceled the additional insurance, I don’t know when I’ll get the refund along with the deposit. This might require additional communication later. When returning the car, the staff were cold, there were few of them, and everyone had to queue up. They even let foreigners cut in line.

Easy to rent, hard to return! Delayed our trip! The deposit hasn't been refunded for half a year, and no staff proactively contacted us!

Very satisfied

There were quite a few people in line when I picked up the car at 9 AM, waited about 20 minutes.

Overall very good, the staff at both the pickup and drop-off points were very polite.

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.