When I arrived at the store for check-in, there was a gentleman ahead of me by two or three steps. Naturally, I lined up behind him to wait for check-in. While waiting, an American arrived, and a slightly chubby female staff member approached and told me that the gentleman behind me had an earlier booking time and should be served first. I disagreed. Everyone should follow the queue to pick up the car; why disrupt the orderly queue? When I didn't agree, the female staff member told me to wait behind the current customer and that a male staff member would assist me afterward. She then called the American customer behind me and offered to help him personally, which made me feel very uncomfortable! My reservation time had already passed, yet I was still waiting patiently. Why should an American customer be allowed to cut the line? Is it because I look Chinese? Isn't this discrimination? The female staff member, who also looked Chinese, was unnecessarily nice to the American while showing a poor attitude toward me, a fellow Chinese. By belittling her compatriot, she was also demeaning herself. Having an American identity doesn't change the fact that her blood and appearance are inherently Chinese. The service was very poor! However, I must commend the male staff member who helped me; he was very friendly. The two stars are for him alone. If it weren't for him, I wouldn't even give one star because of that female staff member.

Since I chose the car, it was already waiting for me when I arrived. The wait for the staff at the airport was about 10 minutes. Very convenient.

Not good to force people to write reviews! Bad review

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.

Like: Location across from I 405
Dislike: No thing