Service was decent, no pressure to buy insurance.

Had to wait in line for over half an hour.

No lines. Requested to return the car in Las Vegas last minute and it was smoothly resolved

I had pre-booked a full-size car, but there were none available when I arrived. They even asked if I wanted a 2-door car. After waiting for over 20 minutes, I was given a bright red car. Two grown men driving a bright red car for a business trip, we were too embarrassed to park it in front of the company. I will definitely not use Budget again.

When we arrived at the store, there were no cars available in the group we had booked. Without asking, they upgraded us to a different model that was in a higher category, and the price doubled. After negotiating, they finally compromised, and we had to choose a model that cost twice as much. They said it was the cheapest model they had available, and there were no other options. Our original estimated cost was $300, but it ended up being over $540. If we hadn't negotiated, the quote they initially gave us was $750, which was really frustrating.