East Coast Self-Drive Tour

The African-American staff looked down on Chinese people. We had already bought insurance in China, but they tricked us into buying full coverage.

Unfriendly and extra charges

The store at Chicago airport is small and relatively far. The waiting time for the shuttle bus is long. Everything else is good.

Service was prompt and staff were very friendly

The store suggested additional costs like insurance upgrades and fuel charges, which I identified and declined, but I almost fell for it. The RAV4 I booked was unavailable, and they gave me a KIA SPORTAGE instead. They claimed it was the only car of the same type left, which was confusing... The attendant at pickup told me I only had the basic insurance and needed an upgrade. I said the car rental platform I used already included comprehensive insurance, so no upgrade was necessary. He said okay, there would be no extra insurance charges. Then, he printed a paper and asked me to sign, emphasizing with a pen that the charge was zero. But I noticed the total amount was $56. When I asked, he explained it was for fuel. I told him my agreement with the platform was full-to-full fuel policy. He insisted their option was cheaper than refueling myself. When I insisted I didn't want it, he quickly crumpled the paper and threw it away...