Barcelona West - Xativa

Due to communication issues, I only needed an additional driver insurance, but the rental company charged me for comprehensive insurance, resulting in double charges of 773.45 euros. I had previously chosen the super supplemental insurance with my booking on the rental platform, meaning I wouldn't need to pay any extra fees in case of any issues. I couldn't contact the rental platform while abroad, and I am currently resolving the issue with them after returning home.

At the counter, they told us there were no cars of the model we reserved, but there was one nearby. They only gave us a car that was just returned from another city, making us feel like we were overcharged for the one-way fee.

The Avis counter staff at Barcelona airport said that I don't need to refuel the car, claiming that the company's fuel charges are the same as the gas stations. I used less than half a tank and didn't refuel before returning the car, but later I was charged for a full tank. This staff member seriously misled me about the fuel price and refueling rules, avoiding the important details, which is completely fraudulent.

I originally planned to rent a BMW 3 Series, but since it is considered a large car, I needed to have two credit cards. I only had one, so I had to switch to a smaller car. The staff was very friendly, and I ended up renting a Mercedes diesel car. The power was excellent. Thumbs up!

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.