Using the self-service machine to rent the car was very convenient and quick.

At first, they didn't give me the specified car model. It was actually parked nearby, but the keys hadn't arrived, and they didn't make any effort to help me find it.

It was okay, but the car I rented was not a "Grand Cherokee", it was just a regular SUV. This is quite misleading on the rental company's part, so I give a basic satisfaction rating.

The GPS provided was quite unreliable, often directing us to toll roads, but everything else was fine. Both pick-up and drop-off were fairly quick.

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.