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Live chat Email us Service Code: 4329405048
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4329405048
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Reviewed: Wed, May 30, 2018
About Hertz: 2.0 /10
I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Relevant Reviews on Hertz Munich Airport

Archer Broad

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Reviewed: Wed, Oct 17, 2018
About Hertz: 8.0 /10
At around ten at night, there was hardly anyone in line.

Deirdre Bartlett

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Reviewed: Tue, Aug 21, 2018
About Hertz: 2.0 /10
Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

Pandora Harte

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Reviewed: Mon, Aug 28, 2017
About Hertz: 10.0 /10
I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.
About QEEQ: 10.0 /10

Sandy Piers

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Reviewed: Tue, Aug 5, 2014
About Hertz: 6.0 /10
There is a wide range of vehicles to choose from, the location of the car lot is convenient, the cars are new, and the process is fast and simple. However, be cautious as they may claim that the car you originally booked is unavailable and try to upsell you to a more expensive, luxurious model, along with unnecessary insurance and equipment. The additional insurance and equipment they offer are quite pricey. In my opinion, roads in Europe are generally good, and drivers tend to follow the rules; if you have good driving skills and are cautious, the basic insurance is usually sufficient. Dare to say 'no' to their 'enthusiasm'.
About QEEQ: 8.0 /10

Selena Katharine

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Reviewed: Wed, Mar 11, 2015
About Hertz: 10.0 /10
Excellent, friendly and attentive service
About QEEQ: 10.0 /10

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