They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.
I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint
About QEEQ:8.0/10
Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay
“Good rental car experience for quick tour of the California coast”
About FOX RENT A CAR:8.7/10
The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.
Car was not cleaned, had over 40,000 miles on the clock and had a slow puncture from the previous renter. I had to fill it up with air every day of the week that I had it.
The offices are some distance from LAX which is not a problem as that is the case with many such companies there - however, Fox has by far the most infrequent shuttle buses running. At least five buses from each company went by before the first Fox one showed up, so we ended up waiting for 45 mins with small children after a very long flight.
“Hectic/unclean building. Less than impressive customer service. Fast return.”
About FOX RENT A CAR:5.7/10
Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.
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