Car was not ready when we arrived waited well over 1.5 hours which didnt allow us to make the full journey to our destination, and had to stop at a holiday inn for the night. Conned into having a sat nav upgrade with wifi of which didnt work properly and charging cables provided did not work had to go out and buy USB cable, sat nav kept turning off therefore we ended up getting lost and going miles out of our way, on the return of the equipment we explained all of this and they told us to complain to Dollar of which we have but they not interested now they have the money. Certainly would not use dollar again or recommend them.
The process was very simple, and the wait time was not long. The return process was so convenient that I was concerned and asked the front desk if it was really all done.
I suggest renters to definitely check the vehicle's condition. I couldn't imagine renting a car with severe scratches on the rims on my first try. They changed the car after my complaint. I felt very unsafe.
At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.
We had to wait for a vehicle for 2 hours. This was due to original booking stating 4.00pm pick up but flight details were amended by the carrier so we arrived earlier.
Vehicle wasn’t that clean. No portable GPS devices available sine Covid.
About QEEQ:10.0/10
You should not advertise free GPS when this is not available from the renter!
“Everything was great, service was good and the staff was efficient.”
About Dollar:9.2/10
Like: Everything Dislike: Did not get the car i requested
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View more >Dislike: Did not get the car i requested