From Passau to Frankfurt

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Very poor attitude. They didn't explain where to return the car or mention any important details, gave no information at all. They only answered what was asked.

Great experience. First time renting a car and the staff finished everything within 15 minutes. The car was in excellent condition! Will rent again this week!

When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.

Nothing to comment on. Booking process as smooth and transparent as usual.

Car provided was not SUV we booked, however at the rental desk they have different opinion.

All good