15-Day Iceland Road Trip, Around 4000 km

Green Motion double-charged for insurance, costing over 2,000 yuan.

They don't accept Zuzuche's insurance. They said if we don't buy their insurance for 2200 RMB, we need to leave a deposit of over 3000 USD, which wouldn't be refunded if there was a problem. Since our previous car rental already took a substantial deposit, we didn't have enough left for the 3000 USD, and were forced to buy their insurance. They maliciously increased the deposit. I advise everyone not to choose this company in the future.

There weren't many people, so there was no queue for picking up or returning the car. The car inspection process was simple.

I bought full insurance on Zuzuche, but when picking up the car from the rental company, they insisted I purchase another full insurance for 160 Euros. After negotiating, they said if I don't buy it, they would hold 2000 Euros on my credit card. I can understand pre-authorization and deposits when renting cars domestically, but it's normally unnecessary for renting abroad. They blatantly bullied Chinese customers. A German couple next to me only needed to verify their order information and sign their names to get their keys and collect their car, which was conveniently parked right at the entrance. On that day, it was raining in Iceland, and after we bought the insurance, they simply handed us the keys and told us to find our car in the parking lot ourselves. Normally, I could understand this procedure at airports, but comparing the two experiences was disheartening. Aren't German and Chinese customers both customers? This isn't just about the insurance scam; it's about the extra effort paid because of bad weather and still receiving subpar service.

The staff were okay. Their attitude and speed were acceptable. However, I booked a PASSAT or a similar model but was given a SUZUKI instead. They didn’t have a Passat. The Suzuki was not at the same level as the Passat and had over 60,000 kilometers on it. The car was just okay. Compared to other companies' cars, this one didn't feel new.