Fiat tipo instead of volkswagen passat, for passat price

Waited a very long time for the car pick-up and drop-off shuttle from the rental company...

The model was not the one we reserved, and the rental company said they didn't have the Grand Cherokee we booked.

This company is extremely poor. First, I booked a Grand Cherokee. When I arrived, they said they didn't have it and gave me a Jeep Cherokee. They insisted it was of the same grade, claiming the Trailhawk was just as good, but a Grand Cherokee starts at half a million, whereas a Cherokee at most costs three hundred thousand. The same grade? They said if I insisted on a Grand Cherokee, I could wait for an old model for three hours until 7 PM, which would disrupt my schedule. I had to accept it. Such an untrustworthy foreign company should not be recommended. When returning the car, they inspected it meticulously and claimed an existing damage was not marked. Luckily, I bought full coverage, otherwise I would have had to compensate them. What an awful company.

The service was excellent. The rear windshield wiper broke for some reason, but the girl handling the return was very friendly and said they would try to waive the fee. So far, no charge, very happy.

Our car wasn’t available so we waited 2 hours for a car. When we dropped it off at the end of the trip, it took so long that I missed my flight home and was stuck in Iceland an extra night.