Picking up and returning the car was very convenient, and the vehicle was in excellent condition and very new.

The waiting time was a bit long

I had already purchased a super insurance when I booked through Zuzuche, and it was clearly stated on the order that I did not need any additional insurance. However, a female staff member at Christchurch Airport added extra insurance despite me showing her the order and explaining it was my booking. Even after I repeatedly asked to add a second driver, which she agreed to, it was not added. When I discovered the second driver was not added and returned a second time, another staff member helped me add it. I had to go back and forth several times to cancel the extra insurance, and it was raining heavily that day in Christchurch. The whole process was dragged out until after 10 PM. Fortunately, a Chinese staff member named Liang was on the night shift and helped me resolve the insurance issue. I am very grateful for his assistance. However, the unpleasant experience at Christchurch Airport leaves me feeling quite frustrated. I might not consider renting from this company next time.

More affordable than Hertz

I paid for insurance and spent an entire precious travel day fixing the car. Returned the car in perfect condition, taking responsibility to ensure it could be rented out immediately without delays. Labor and materials are extremely expensive in New Zealand, with repair costs reaching 2500 RMB. Avis cars are also very expensive compared to others. In the end, there wasn't even an explanation or thank you. So, why did I pay for your insurance? Such companies will face consequences! At the very least, I paid for insurance! Even if you don't refund anything, at least return my insurance money! I hope Zuzuche (the rental platform) penalizes Avis for being an untrustworthy company!