Greater Venice Area, Italy

The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.

Satisfied

The store is simple and the address information is confusing. It's very difficult to find for both pick-up and drop-off. The car had multiple external damages that weren't repaired. Three months later, without any prior notification, there was a sudden charge on my credit card. It was only after the bank blocked the transaction that I received an email informing me about a violation, and mentioning that there would be a penalty for late payment. However, despite my repeated requests, I was not provided with a payment link. I suggest avoiding this supplier in the future.