They charged me $259.22 when I picked up the car, saying it was a fuel prepayment so I wouldn't have to refuel before returning it. However, we only used half a tank and received a message on the same day charging us another $65.33. Our car was in perfect condition and we had purchased full insurance through the rental platform. Please verify and provide an explanation!
I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company:
During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences.
The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.
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