I booked a BMW Series 3 GT touring edition, and they upgraded me for free to a Volvo V90Cc. They even patiently explained the functions and operations of the car.
The Hertz at Zurich train station is really great. The service is excellent, and they don't aggressively sell insurance. They gave me a new car that was even bigger than the one I booked. The return inspection was quick and hassle-free.
The staff who helped us with the car pickup was super patient and enthusiastic. It was raining in Switzerland on the day we picked up the car, and this guy patiently stood in the rain with us to check the car. Excellent service.
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