Guys, do not rent from the cheapest company. Initially, we chose them and faced multiple issues: their location is off the airport and requires a ten-minute drive, they couldn't process the credit card authorization (despite the card being fine), and then they asked for cash or suggested renting from a neighboring company. It felt like a scam. We decided to take a taxi back to the airport and rent from another company. It's better to pay a bit more for a hassle-free experience!

The car was too old, but everything else was fine: 1. The bumper had been hit and was fixed with wire, making noise at high speeds which was worrying for safety; 2. The windows occasionally malfunctioned and required manually adjusting the rubber strip holding the glass.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Satisfied

Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.