I've been renting cars from this company since arriving in the US. The overall service is excellent, the waiting time is short, and they even upgraded our car.
The staff at the Seattle car rental company are very irresponsible. The previous customer had a credit card issue that delayed us by 30 minutes. When it was my turn, they didn't even check my translated documents before processing. They told me only one car was available, and the fuel tank wasn't full. When I called customer service to change cars, they spent two hours giving me the runaround without solving anything. The next day, there were no cars available despite being told otherwise. The customer service and the rental company were not coordinated. On Sunday, the rental company was closed, and customer service had to call roadside assistance, whose phone was always unreachable. Once you get the car, no one is there to help.
“Car was in poor condition. Wheel alignment was dangerous. Had serious wobbles on freeway.”
About Hertz:8.0/10
Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.
About QEEQ:10.0/10
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