It’s ok

The return location was not clearly marked, and there was no obvious signage at the drop-off point. The keys were handed over to the local train station staff. There was an error in calculating the rental period which resulted in an extra day's charge.

Europcar offered me an upgrade to an Audi Q2 for a reasonable price, especially since the car comes with SatNav.

All good.

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.

Like: I don’t know whether they always give new car but our car is only 5 kms. The staff was in take up were so kindly and they helped us so much.
Dislike: The only thing that we didn’t like is drop off office. There are so much people who was waiting at office. The person who worked on drop off office helped us. People try to catch their flights that include international flights so rental company must increase worker number at this office.

Like: all was good , except in brussel pick up the car was not clean then they cleaned it while i was with my family waiting? this strange for me from europcars rentals because i rented before many times ?
Dislike: every thing except above comment