Dusseldorf Cologne Wurzburg Nuremberg Neuschwanstein Castle Munich

Pretty good

The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.

Unclear charges for insurance - Environmental protection fee?

When we arrived at the train station, we couldn't reach the car rental company. The Deutsche Bahn customer service didn't have any record of our reservation. We waited for 20 minutes until an employee from the rental company showed up, but he couldn't speak English. It took us over an hour to get the car, wasting a lot of time. As a result, we missed several attractions. Why would a rental company that can't speak English offer international rental services?

The Europcar Munich branch, which cooperates with Shouqi Car Rental, has two arrogant employees. The female manager of the branch covers up for the malicious vehicle upgrades carried out by her subordinates. When I requested to swap back to the reserved vehicle, they deliberately downgraded the vehicle class and used the excuse of no automatic transmission to make things difficult. They have double standards for Westerners and Chinese; they explain every clause to Westerners but give the Chinese customers a German version instead of an English one, misleading them about the deposit vs. upgrade fee. When asked if there were any extra charges, they verbally said no. After being caught, they forcibly claimed that signing meant confirmation and refused to refund.