Smoke smelling, dirty car.

An additional insurance fee was added.

Adding an extra driver costs £10 per day, which was not stated on the website. Only found out upon arrival. No Chinese-speaking staff at the counter; there is a Chinese service on WeChat, but it takes a few hours to get a response.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.