The service attitude was quite poor; every staff member acted like we owed them money and did everything they could to make us spend more.

Unclear insurance details!

Overall satisfied, but the selection of cars is very limited, mostly only one or two options, mostly Nissan.

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.

Was a very easy process start to finish