Good and convenient

The service attitude was quite poor; every staff member acted like we owed them money and did everything they could to make us spend more.

The process was straightforward.

This was my second time renting from Alamo at San Francisco Airport. Since there were many people handling rental procedures when I arrived, I tried the self-service option. Just follow the instructions on the screen and input the required information step by step.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.