Auckland - Rotorua - Taupo - Whanganui - Wellington

Very convenient and very fast

No queues, relatively fast

Our flight was canceled at the last minute, delayed car pickup by nine hours. The rental cost almost doubled without any prior notice. They said it was a deposit when we returned the car, but we haven't received any refund so far. Fake company. Prepayment is a disaster...

Excellent service with a great SUV

Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card. So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle. How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return?? I found it very awkward and disrespectful.