The car and the condition is good. But I was abit thrown off by the absurd penalties

Everything depends on the situation. Of course, I know it depends, but it was just too much.

The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.

Quick and simple.

No issues this time around.

Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.

Price ending up being more than expected.

the getz was as basic as you can getz, barely enough power but good enough for what we needed it for