More expensive than other rental companies

The staff provided good service, but the efficiency was too low. It might be related to the bizarre requests from the people before me, but I had to wait for over half an hour. Meanwhile, several groups from the car rental company next to us had already finished.

I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV

Na

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Counter after the departure hall not open even at 7am. (Other counters are mostly open). Need to walk more than 500 - 800 meter to another pick up counter. Inconvenient for those with heavy luggage.