Frankfurt-Stuttgart-Cologne-Frankfurt-Nuremberg

A small pebble caused a tiny dent the size of a fingernail, and they charged 464 euros for the repair! They also claimed it was the lowest possible fee! They initially agreed to a 10 euro daily upgrade fee, but upon return, they insisted on 20 euros per day!

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

They provided a Kuga, which I later realized was the same as the Ford Escape that's recently been released in our country.

Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.

The staff was friendly and didn't try to upsell. Picking up the car was also convenient.