Belgrade - Novi Sad - Zlatibor - Novi Pazar - Belgrade

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

When I picked up the car, the staff came up with various excuses about getting off work soon. They handed over the car and left quickly. During the return, they inspected it very carefully, especially under the front bumper, looking for scratches, and they found some. I suggest paying attention to details when renting from this company and definitely buy insurance from Zuzuche. Several Chinese customers with me encountered damage charges. Moreover, the charges are based on the damage to the entire part.

Had to wait in line for over half an hour to pick up the car, and returning it took about 40 minutes too. Plan ahead if you have a flight to catch.

Satisfied with both pick-up and drop-off processes, but the company is very slow in providing insurance documents. It's the tenth day now, and they still haven't responded.

They clearly explain the precautions when picking up the car, including the return location and type of fuel. There's no push to sell insurance. However, when returning the car, you have to go inside to find someone to assist, unlike other companies that have dedicated personnel waiting in the parking lot. The lady inspecting the car was not very knowledgeable and almost mistook a load-bearing mark for a dent. But after communication, there was no problem. The deposit was refunded on the spot.