The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

Antalya Airport is small. Budget is on the right side as you exit the hall. There were about four or five people in line. Other companies had no business. It was relatively quick, but could be faster.

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.