The car pickup location at Antalya Airport is quite conspicuous, but the place where you handle the paperwork is far from where you pick up the car. There was an old man handling the paperwork who seemed to make the process difficult with many formalities. Luckily, we had a young guy assisting us, so there weren't too many unnecessary issues. Returning the car in Izmir was inconvenient, as you need to park the car at the entrance of the parking lot, find the car drop-off point in the underground parking by yourself, and get an entry card to enter. Everything was in Turkish, which made it incomprehensible, and no one answered the phone.

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Satisfied

Convenient and fast

Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.