Good

I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.

The cars from Avis in San Francisco are not very new. When I went to pick up the car, they informed me that the reserved model was not available and gave me a very old Ford instead, claiming it was the only similar model available. If I wanted to change cars, I had to pay extra. I saw many similar models at the pickup point, but after checking and returning to the counter, they still insisted it wasn't the same type and that I had to pay extra. The attendant was Chinese and tried to overcharge me just the same. I thought a big company like Avis wouldn’t have such issues. Finally, after arguing with the manager, they gave me another car, which they claimed was an upgraded Ford Explorer.

We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.