SFO-Half Moon Bay-Monterey-Carmel-Highway 1 past Pfeiffer Beach to Jolon-Highway 101-Pismo-Lompoc-Sa

The lady at the rental car company was very friendly, chatting about everything. Although she worked slowly, I was very satisfied. I reserved a Ford Edge (5-seater), but got a Mazda CX-9 (7-seater) instead, which was great. Returning the car was also very quick, took just 3 minutes.

Although people abroad might not care about car brands as much as Chinese do, we were joyful to book a Ford Edge, only to be informed upon arrival that we were given a Mitsubishi instead. After some negotiation, we finally got a Dodge, which somewhat impacted the overall experience. I think if we can select a Ford Edge during booking, why can't they reserve it in advance? If it's already booked, we should be notified ahead so we can choose something else. We booked in advance, but due to the car rental company's fault, we didn't get the planned vehicle. They didn't provide us with a car of equal value, but one that was much cheaper, which was really unsatisfactory.

No car of the same class, had to pay for an upgrade! They said it was because of peak season.

I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.