It's okay

EUROPCAR, DID NOT ALOW ME TO EXTEND MY STAY ON THE WEBSITE. I TRIED ALL OF THE REF NO's BUT IT WAS IMPOSSIBLE TO DO IT ONLINE. I TRIED NUMEROUS TIMES TO REACH AN OPERATOR TO SPEAK TO. IT WAS A DIFFICULT EXPERIENCE. I WAS NOT ABLE TO DO AN AMENDMENT ONLINE. I AM WORRIED THAT DAILY COST OF HIRING A VECHILE THROUGH QEEQ WILL BE VERY INFLATED FOR THE x1 EXTRA DAY NEEDED, AS I WAS NOT ABLE TO DO A CHANGE ONLINE THROUGH QEEQ OR EUROPCAR. I EVENTALLY MANAGED TO SPEAK TO SOMEONE WHO NOTED I NEEDED THE CAR FOR ONE MORE DAY ON THERE SYSTEM. ON HANDOVER OF CAR, I WENT TO MAIN OFFICE AND THEY WERE NOT ABLE TO GIVE ME A COST FOR ONE EXTRA DAY EITHER.

IN ORDER TO TRY AND EXTEND BOOKING, I WAS ON WHATS' WITH A OPERATOR, SHE WAS VERY HELPFUL AND SHE HERSELF TRIED TO CONTACT A EUROPCAR OPERATOR, UNSUCCESSFULLY.

While booking the car online, the deposit amount was not mentioned as 5USD, where as when we took over the car, the amount blocked on my credit card was around USD700. I believe they should be transparent regarding the deposit amount, during the time of booking online. Also during the hand over of the card, I was not given any document which says that I handed over the car in proper conditions & the fuel tank was full during the hand over. A confirmation document should be given to customer when the car is dropped off.

Waited too long in line to get the car. Return was quick and easy.