Did not specify the required gasoline type, leading to unnecessary detours.

Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.

Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.

Good and quick

Easy to use.