We reserved a Jeep Wrangler (or similar) and we’re pleased to get the Jeep as requested. The staff at pick up and drop were quick and efficient. This is my second time renting from them and will definitely do it again. The price could not be beat!
We booked a minivan but Routes did not have that available when we went to pick up our car. The best option they could give us was 5 seater SUV. Since we had already paid for car rental, we had no choice left. Poor service.
The worst experience ever!
the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar),
When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure).
.I'm renting cars for years, all over the world, and never had this experience.
I wrote them an email about it (1st time I ever send an email about this kind of situation).
I really hope that they will find a way to compensate me.
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