We arrived at midnight (12:30), and when I presented my Hong Kong driving license and passport to pick up the car, the local staff said they wouldn't accept the Hong Kong license. After a long discussion, I had to get very angry before they finally gave us the car. It took about an hour and a half, and the most important thing is that the rental car website stated that Thailand supports direct car rentals with a Hong Kong driving license. I almost gave up but I had my wife and two kids with me, so I insisted. By the time we got the car, it was almost 3 AM, and we were very tired. I hope this situation doesn't happen again next time.
The process was smooth. I arrived earlier than planned and needed to pick up the car in advance. The customer service was very helpful in assisting me.
Overall very satisfied. The car was delivered directly to the airport. However, returning the car was difficult to locate based on the instructions. The airport traffic was very congested, making the return process time-consuming and quite troublesome.
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