Let me talk about this car rental experience. Rented two cars on May 21st, and one of them had a flat tire shortly after. We replaced the tire ourselves, and the next day, they gave us a different car, but my credit card was charged 500 NZD. We had purchased full insurance but received no timely response upon our return.
Additionally, when booking, it was clearly stated that the rental company would cover the transition fee for the vehicle, but they refused to provide this. The car we picked up was different as well.
About the car itself, the battery died the next day, so we spent the whole morning without playing around, then got a replacement car with a broken door.
Trust me, don't rent from this platform. We rented three cars, and two had issues.
The reason the price is cheap is that they are very old cars that you could buy locally for 3000 NZD, yet they're renting them out for thousands. The service is unreliable, and the condition of the cars is concerning, not to mention your safety. You'll likely spend most of your time dealing with repairs and replacements.
And then, dealing with the insurance afterwards is a continuous hassle.
Since both pickup and drop-off times were outside the store's working hours, I didn't meet the staff. However, there was an airport shuttle service to the pickup location.
Average. During the rental, they promised to change the car but did not follow through. The originally booked Toyota HiAce was replaced by an old and worn-out Maxus van. The dashboard lights were not working, making it difficult to see speed and fuel levels at night, which was very unsafe and affected usage. The brakes were faulty, and the car rolled backward. I applied for compensation but still haven't received a resolution. The overseas partner company claimed this was the only car available, leaving me feeling helpless.
About QEEQ:8.0/10
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