Milan_Florence

There were few people in line at the pickup point, allowing us to get the car within 5 minutes.

Acceptable overall, no major issues, but there was an upsell for insurance

Large crowds and long queues. Despite having a reservation, we still had to queue again. Few service counters available, and several rental companies share the same counter.

The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.

Satisfied