The staff were very nice.

The initially selected model was unavailable, so they provided a new GT. Excellent!

Returning the car was easy to find. However, if it's your first time renting a car in Germany, it's important to familiarize yourself with the area on the map first. The trick is: once you see the sign of one car rental company, the others will be nearby as they tend to cluster together.

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.

Pretty good experience. We rented the car around 7 AM with no queue. They handed us the keys and we had to find the car ourselves in the parking lot. You need to get familiar with the various controls like headlights, wipers, and audio system. Took us a while before we felt confident to drive. We booked a Benz A, but got an Opel Astra diesel version instead. The car had 6400 kilometers on it and came with adaptive headlights and a multimedia screen.