The waiting time was acceptable, but the staff kept trying to upsell other models. Even after I clearly stated I didn't want to incur additional costs, they ended up giving me a Subaru (there were multiple Chevrolets in the lot). The staff couldn't explain why they gave me a Subaru when Chevrolets were available.

There was no line, but the receptionist deliberately delayed. First, she tried to persuade me to switch cars (saying that the two-wheel drive car I booked was not good and that I should get a 4WD car, but I insisted on not changing, and finally found out they gave me an AWD car); then she aggressively pushed additional insurance, falsely claiming that I didn't have third-party insurance and could not drive without it. After confirming with QEEQ, I refused; finally, she added road assistance and other additional services to the agreement without my consent, and I signed it without carefully checking. When I picked up the car, I didn't notice that the windshield had a palm-sized crack until I had driven a short distance. Luckily, I took a photo at that time, so I didn't face any trouble when returning the car. Conclusion: the store is very poor.

When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.

予想以上に良い車を借りれたが、タイヤがパンクした時に工具はあるのにスペアタイヤがなかった。仕方なく、ロードサービスに電話連絡したが、トーサービスのトラックの到着が約束の時間より2時間半以上かかり、待ち時間が長く、空港へ台車をトリに行かねばならなく、無駄な時間を過ごさねばならなかった。

Waited over 30mins at the pick up and then further to get out of the blocked car park. Staff were helpful when finally got to them lol

Site worked great and the price was good, will use again for sure.