Pick-up and drop-off are quite convenient.

They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.

This company is large, has many branches, and provides good service.

Hertz has many service points. We picked up the car in downtown Vancouver, and the process was simple. The reserved model was unavailable, so we got an upgrade to a Golf with only 600KM mileage. My companion initially complained about having to break in a new car (which consumes more fuel during this period), but after 10 days of driving without any issues, it was very satisfying!

The staff's attitude was very good. Since there were no male companions, the staff helped to put the luggage during the car inspection.