When I arrived 30 minutes early to pick up my car, the first staff member told me to come back in 15 minutes. When I returned after 15 minutes, another staff member told me to wait another 15 minutes. This was really frustrating.
The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.
First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.
“Dodge Charges are great but not during winter conditions!”
About Thrifty:7.0/10
I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website.
The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15..
Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.
About QEEQ:10.0/10
Receiving my deposit within 1-2 months is totally not acceptable!
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