I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.
Picked up the car at Milan Central Station. The process was fairly efficient, and they did try to sell me additional insurance. However, since I had already purchased full coverage, the staff didn't push it further. The car pick-up location was about a 5-minute walk from where the paperwork was done, but it was easy to find with the map they provided. I had booked a Toyota Yaris Hybrid and the pick-up went smoothly, but the engine fault warning appeared when I reached Venice. Had to switch the car at Venice Airport to a Ford SUV, and the staff were very apologetic and didn't charge any fees. Later, when we drove to Rome, the car indicated it needed an oil change. As we were two women and didn't know how to handle it, we tried two gas stations but couldn't get any engine oil. So, we drove to the Rome train station hoping the rental office would change the oil but they just gave us another car without any extra charges. Finally, we returned the car in Milan and the staff checked everything, saying it was all okay. We thought the rental experience ended smoothly. However, two days later, we received an email from the company claiming there was damage to the windshield and we were charged 1080 euros. Despite multiple emails, they still charged my credit card. Thankfully, with full insurance, we eventually got reimbursed through the rental platform. In summary, smaller rental companies can be unreliable, as I’ve never faced so many issues with international chains before. And always buy full insurance!
Do not choose this company. They didn't provide the reserved vehicle and didn't accept the embassy-certified driver's license. They accused us of driving without a license and forced us to buy insurance. They also did not recognize the insurance provided by the car rental platform and required a deposit of 1800 euros with two credit cards in the renter's name.
“Got the car but had to pay significantly more to get it. Overall a poor experience.”
About NOLEGGIARE:8.0/10
Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.
About QEEQ:8.0/10
Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.
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