I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.

After booking i was automatically signed up for “shipmentsfree.com” for i was charged without my consent

The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.

Charged for insurance twice. I already bought insurance when booking on the app, but was asked to buy it again on site. Very expensive and frustrating.

Charged arbitrarily for many fees.