The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.
I rented a fuel-powered car but was given an electric one. The range of this electric car was less than 200km, completely ruining our trip.
About QEEQ:8.0/10
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